Delivery is usually within 2-5 days of your order being placed, and is sent Royal Mail 48 Trackable or via Royal Mail 24. However during busy periods like Christmas please allow extra time for deliveries to arrive, sometimes delays are up to 10 days.

We offer free delivery for orders over £40, your basket including after discount must amount to £40 for free delivery. This is not applicable to wholesale orders.

You are welcome to return your purchase within 30 days, unused for a full refund or exchange.  However, after 30 days we can't offer you a refund or exchange. 

We only replace items of they are defective or damaged - please get in touch at nicola@willowandfinn.co.uk if you'd like a refund for a damaged item.

 

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Shipping

What are your delivery times?

We usually deliver within 3 days of your order being placed.

How much will shipping cost?

From £3.50 with options for Royal Mail First & Second Class Tracked

Can you provide worldwide shipping?

Not at the moment, sorry.

My Order

How can I cancel my order?

Get in touch with your order number, and we'll cancel it for you.

What if I receive the wrong product?

Mistakes happen unfortunately, we do our best to check every order, but get in touch and we'll remedy it as quickly as possible.

Do you offer exchanges for faulty items?

Absoutely, get in touch and we'll fix it straight away.

Product

How do I return my product?

Get in touch and we'll arrange for a shipping label to be sent to you so you can return your product.

How do I care for my product?

Every order receives information on how to care for your candle including wick trimming, and length of burn time.

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